Frequently Asked Questions

TrueCite is an Answer Engine Optimization (AEO) intelligence platform. We track how often your brand appears in AI-generated answers across ChatGPT, Perplexity, Gemini, Claude, Grok, DeepSeek, Copilot, and Meta AI — then generate the exact content you need to get cited more often.

AEO is the practice of optimizing your content so AI engines like ChatGPT and Perplexity recommend your brand when users ask questions in your category. As more buyers use AI for research, showing up in AI answers is becoming as important as showing up in Google search results.

Traditional SEO tools track Google rankings. TrueCite tracks AI rankings — how often your brand appears when AI engines answer buyer-intent questions. We also go beyond tracking: our Fix Generator creates the exact FAQ blocks, JSON-LD schema, and answer paragraphs you need to improve your AI visibility.

TrueCite is built for B2B SaaS founders, marketing teams, and agencies who want to ensure their brand is recommended by AI engines. If your buyers are using ChatGPT or Perplexity to research solutions, TrueCite is for you.

MentionShare is your brand's share of AI citations across a set of buyer-intent prompts. If AI mentions your brand in 3 out of 10 queries, your MentionShare score is 30%. A score above 60% indicates strong AI visibility.

We fire a set of buyer-intent prompts at each AI engine you're tracking. For each response, we check whether your brand is mentioned, where it appears in the answer, and the sentiment. Your MentionShare score is the percentage of responses that mention your brand.

0–25%: Critical — AI is largely ignoring your brand. 25–60%: Needs improvement — you're getting some mentions but competitors are winning. 60–100%: Strong — AI frequently recommends your brand.

You control when scans run. You can trigger manual scans anytime from your dashboard. We recommend running scans weekly to track changes over time.

Yes! Our free plan includes 10 scans per month across ChatGPT and Perplexity, your MentionShare score, and 1 business tracked. No credit card required.

Solo ($49/mo) includes 200 scans/month, 4 AI engines (ChatGPT, Perplexity, Gemini, Claude), the Fix Generator, Citation Graph, 3 businesses, 5 competitors tracked, and Slack alerts.

Growth ($149/mo) includes 1,000 scans/month, all 8 AI engines, everything in Solo, Authority Capture pipeline, 10 businesses, unlimited competitors, API access, and priority support.

Yes! Annual billing saves you 33% — Solo is $399/year (vs $588/year monthly) and Growth is $1,199/year (vs $1,788/year monthly).

Yes. You can cancel your subscription at any time from your dashboard settings. Your plan remains active until the end of the billing period.

Yes — all paid plans include a 14-day money-back guarantee. If you're not satisfied, contact us at hello@truecite.ai within 14 days of your first payment.

The Fix Generator creates three types of AI-optimized content for each prompt where you're not being mentioned: (1) FAQ Block — ready-to-paste HTML with schema markup, (2) Answer Paragraph — a direct answer optimized for AI citation, (3) JSON-LD Schema — structured data markup that AI engines can read.

Copy the generated content and paste it into your CMS, website, or documentation. AI engines crawl and index this content, and will begin citing your brand when answering related queries. Most users see results within 2–6 weeks of publishing.

The Fix Generator is powered by Claude (Anthropic's AI). It analyzes the specific prompt where AI skipped your brand, reviews your business description and competitors, then generates content that directly answers the query in a way that positions your brand as the solution.

TrueCite uses Claude to simulate how different AI engines would respond to buyer-intent queries, based on each engine's known training data and response patterns. This approach lets us run scans quickly and cost-effectively across all 8 engines.

Yes. We use Supabase (PostgreSQL) with row-level security, Clerk for authentication, and all data is encrypted in transit and at rest. We are GDPR and CCPA compliant and never sell your data.

TrueCite is hosted on Vercel (edge network) with a Supabase database. Data is stored in the US (us-east-1). We are incorporated in Canada (AI Collective Labs Inc.).

Yes — API access is available on the Growth and Enterprise plans. Contact us at hello@truecite.ai to get your API key and documentation.