Privacy Policy

1. Who We Are

TrueCite is an Answer Engine Optimization (AEO) platform operated by AI Collective Labs Inc. (a subsidiary of Mohapatra Collective Inc.), incorporated in Canada. Our registered address is available upon request at hello@truecite.ai.

2. Information We Collect

Account information: When you sign up, we collect your email address, name, and authentication credentials via Clerk (our auth provider).

Business information: Business name, website, industry, target location, and description you provide during onboarding.

Usage data: Scan history, MentionShare scores, fix blocks generated, and feature usage within the platform.

Payment information: Billing is handled by Stripe. We never store your card details — only your Stripe customer ID and subscription status.

Technical data: IP address, browser type, and usage analytics via standard web logging.

3. How We Use Your Information

• To provide and improve the TrueCite platform
• To run AI visibility scans on your behalf
• To generate fix content using Claude (Anthropic API)
• To send transactional emails (scan results, billing receipts)
• To send Slack notifications if you configure a webhook
• To process payments via Stripe
• To provide customer support
• To comply with legal obligations

4. Third-Party Services

We use the following third-party services:

• Clerk — Authentication and user management
• Supabase — Database and storage (hosted on AWS us-east-1)
• Stripe — Payment processing
• Anthropic — AI content generation (Claude API)
• Vercel — Hosting and edge network
• Resend — Transactional email delivery

5. Data Retention

We retain your account data for as long as your account is active. Scan data is retained according to your plan (7 days free, 90 days Solo, 1 year Growth). You may request deletion of your data at any time.

6. Your Rights (GDPR & CCPA)

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate data
• Erasure: Request deletion of your data
• Portability: Export your data in a machine-readable format
• Objection: Object to processing of your data
• Opt-out of sale: We do not sell your personal data

To exercise any of these rights, email privacy@truecite.ai.

7. Cookies

We use essential cookies for authentication and session management. We do not use advertising or tracking cookies. You can control cookies through your browser settings.

8. Security

We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, row-level security in our database, and regular security audits. However, no system is 100% secure — please use a strong, unique password.

9. Children's Privacy

TrueCite is not intended for users under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this policy from time to time. We'll notify you of significant changes by email or via an in-app notification.

11. Contact Us

For privacy-related questions or requests, contact us at privacy@truecite.ai or write to AI Collective Labs Inc., Canada.