Current operational status for all TrueCite services.
All systems operational
Last checked: just now99.9%
Uptime last 30 days
< 200ms
Average API response time
< 30s
Average scan task duration
No incidents reported in the last 90 days.
For urgent issues contact support@truecite.ai
The current operational state of each TrueCite service — dashboard, scanning pipeline, Fix Generator, API and email delivery — alongside recent incidents. Use it to tell a problem on our side from a problem on yours before opening a ticket.
A public health endpoint is polled continuously and checks the systems a scan depends on: the database, the job queue, the AI provider APIs, authentication and payments. Application errors are captured separately and alert the team automatically, so a failure surfaces without waiting for a customer report.
The scan continues and the affected task is recorded as failed rather than taking down the run. Scanning fans out one task per engine, prompt and country, and each is analysed and counted independently, so an outage at one provider costs you those responses and not the whole scan. Three engines have no public API and are persona-modeled by design, which is labelled wherever their results appear.
Email support@truecite.ai or open a ticket from the Support page in your dashboard, which keeps the conversation attached to your account. Include the affected project and roughly when you saw the problem — that is usually enough to find the run in our logs. Paid plans receive prioritised handling, and Enterprise agreements can include response-time commitments.