What is MentionShare?

MentionShare is the percentage of AI-generated answers that mention your brand when users ask buyer-intent questions in your category. TrueCite tracks MentionShare across 9 AI engines including ChatGPT, Perplexity, Gemini, Claude, Grok, DeepSeek, Copilot, Meta AI, and Google AI Overviews.

Which AI engines does TrueCite track?

TrueCite tracks 9 AI engines: ChatGPT (OpenAI), Perplexity, Gemini (Google), Claude (Anthropic), Grok (xAI), DeepSeek, Microsoft Copilot, Meta AI, and Google AI Overviews. Engine availability depends on your plan.

What is Answer Engine Optimization (AEO)?

Answer Engine Optimization (AEO) is the practice of structuring your content so that AI-powered answer engines recommend and cite your brand in their generated responses. AEO focuses on FAQ schema, JSON-LD structured data, and answer-first content that AI engines can extract and cite.

Support tickets

Every plan — including the free trial — can open support tickets from the dashboard. Tickets are threaded conversations: you and the TrueCite team reply in the same view, and every reply also lands in your email.

How it works

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Open a ticket

Go to Support in the sidebar (Workspace group), click New ticket, and describe the issue. Set a priority so we can triage urgent problems first.

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Threaded replies

Our reply appears in the ticket thread and in your inbox. Reply from the dashboard — the conversation stays in one place with full history.

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Email notifications

You get an email whenever we respond, with a direct link back to the conversation.

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Statuses

Tickets move through open, awaiting reply, resolved, and closed. A closed ticket cannot be replied to — open a new one instead.

Not signed in? You can still reach us through the contact form at truecite.ai/support — we reply by email.

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Last updated: June 2026 — TrueCite documentation is updated with every product release.

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